Guided Walkthrough: Exporting and Uploading the Unshipped Orders Report on Amazon

Managing unshipped orders efficiently is crucial for maintaining a high level of customer satisfaction and complying with Amazon’s seller policies. Follow these steps to export and upload the Unshipped Orders Report on Amazon.

Part 1: Exporting the Unshipped Orders Report

Step 1: Log in to Your Amazon Seller Central Account

1. Go to Amazon Seller Central.
2. Enter your login credentials (email and password).

Step 2: Navigate to the Orders Section

1. From the Seller Central dashboard, click on the “Orders” tab in the top navigation bar.
2. Select “Order Reports” from the dropdown menu.

Step 3: Select the Unshipped Orders Report

1. On the Order Reports page, find the section labeled “Order Fulfillment Reports”.
2. Select “Unshipped Orders” from the list of available reports.

Step 4: Set the Date Range

1. Use the date filter to specify the range of orders you want to export.
2. For example:
   • If you want all unshipped orders from the last week, set the start and end dates accordingly.
   • Alternatively, select a pre-defined range such as “Today” or “Last 7 Days.”

Step 5: Generate the Report

1. Click the “Request Report” button to generate the unshipped orders report.
2. Wait for the report to process. This may take a few seconds to a few minutes depending on the volume of orders.

Step 6: Download the Report

1. Once the report status changes to “Ready”, click the “Download” button.
2. Save the file to your computer. It will typically be in CSV format.

Part 2: Uploading the Unshipped Orders Report

Step 1: Review and Edit the Report

1. Open the downloaded CSV file using Excel, Google Sheets, or a similar tool.
2. Ensure the following fields are correctly populated:
   • Order ID
   • Product Details (ASIN, SKU, quantity)
   • Shipping Information (address, shipping method)
3. Verify that there are no errors or missing data.

Step 2: Save the File in the Correct Format

1. If you made any edits, save the file as a CSV (.csv) to ensure compatibility with Amazon’s system.

Step 3: Navigate to the File Upload Section

1. In Seller Central, go to “Orders” > “Manage Orders”.
2. Look for the “Upload Order Fulfillment Files” option.

Step 4: Upload the File

1. Click on “Browse” or “Choose File” and select your CSV file.
2. Double-check the file to ensure it matches Amazon’s format requirements.

Step 5: Confirm the Upload

1. After uploading the file, click the “Submit” button.
2. Wait for a confirmation message indicating the file was successfully uploaded.

Step 6: Verify the Uploaded Data

1. Go to “Orders” > “Manage Orders” and check the status of the unshipped orders.
2. Ensure all orders are updated correctly and reflect the changes made in the uploaded report.

Best Practices for Managing Unshipped Orders

1. Update Regularly: Export and upload the report frequently to avoid delays in order processing.
2. Automate Where Possible: Use third-party tools or APIs to sync and manage orders automatically.
3. Communicate with Buyers: Inform customers about any delays or updates to maintain trust and satisfaction.

By following these steps, you can efficiently manage unshipped orders on Amazon and ensure smooth order fulfillment.